Privacy Policy

Effective Date: 17.12.2025

This Privacy Policy (Policy) describes how Shersi Communication Private Limited (Company, we, our, or us) collects, uses, stores, and protects your personal information when you use our website, Android and iOS mobile applications, and related APIs (collectively referred to as the Service).

We are committed to protecting your personal data and your privacy in compliance with the Digital Personal Data Protection Act, 2023,the Information Technology Act, 2000,and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011,as applicable in India.

By using our Service, you agree to this Policy. If you do not agree, please discontinue use of the Service.

1. Company Information

Name:Shersi Communication Private Limited
Registered Office Address:Ground Floor, 12, Flat B, BS Groups, Gopal Street, Chennai, Tamil Nadu, 600026, India.
Authorized Signatory:(Anisha Name and Director designation)

2. Scope

This Policy applies to:

• Our website
• Our Android App
• Our iOS App
• Our API Services

3. Policy Updates

Any major changes of this Policy will be communicated via in-app notifications and email alerts. Continued use of our services after such notice constitutes acceptance of the updated Policy.

4. Data Collection Modules

Personal data is collected from users through:

• User Registration
• Your IP address.
• Account Setup
• Edit Profile
• Property Listing
• Tenancy Requests
• Tenancy Enrolment
• Other information such as interests and preferences
• Data profile regarding your online behaviour on our website.
• Ratings and Feedback

5. Information We Collect and Purpose

Any of the information we collect from you may be used in one of the following ways:

• To better understand your needs and how we can improve our products and services through internally or using Shersi authorised third party services.
• To send you promotional emails, messages, notifications containing the information we think you will find interesting.
• To contact you to fill out surveys and participate in other types of market research.
• To perform any activities required to run a compliant business.
• To notify you about any changes

6. Sensitive Personal Data

The service does not collect, store, or process any sensitive personal data or special category information as defined under applicable Indian data protection laws. This includes, but is not limited to, biometric identifiers (such as fingerprints, facial recognition data, or voice patterns), health-related information, caste or community details, religious or political beliefs, sexual orientation.

We respect your privacy and are committed to collecting only the minimum personal information necessary to provide and improve our services. Financial data is collected only to the extent required for processing payments securely through authorized third-party payment gateways, and such information is handled in accordance with applicable data protection and payment security standards.

Any personal information collected is limited to what is necessary for user registration, communication, and providing app functionality, such as name, email address, phone number, and location/address & ID Proof.

7. Children and Minors

Our services, such as hovee Rent, are not intended for use by children or individuals under the legal age of 18 in India. We do not knowingly collect or process personal data from anyone under 18. If we decide to allow use by minors under parental guidance in the future, parental consent will be obtained, and any inadvertently collected data will be promptly deleted.

8. Methods of Data Collection

We collect personal data through the following methods:

• User Input Forms: Information provided directly by users during registration, profile creation, property listings, or tenancy requests.
• User-Initiated Uploads: Documents voluntarily uploaded by users for verification or identification purposes.
• Third-Party Integrations: Data received through authorized third-party SDKs or APIs used to enable features such as location services, authentication, and secure payment processing.
• Device Location Tracking: Location data obtained from the user device, strictly with prior consent, to enable location-based features.

9. Location Data Collection

• Type: Only foreground location data is collected; the app does not track users in the background.
• Frequency: Location information is accessed each time the user opens and actively uses the application.
• Consent: Explicit user consent is obtained through an on-screen prompt before accessing location data.
• Purpose: Location data is used solely to display nearby properties, enhance map-based listings, and improve user experience.

10. Third-Party Integrations

Our application integrates certain third-party services to provide core features and functionality. These services may collect and process limited user information as necessary to perform their respective operations.

• Services:
  We use third-party API services to support location-based features and enhance user experience. These service providers may collect and process certain personal data—such as your name, email address, phone number, and current location/address—in accordance with their own privacy policies.
• Payment Gateway:
  For secure payment transactions, we integrate third-party payment gateway services. These providers may collect and process the personal and financial information required to complete transactions, including your name, email address, phone number, and billing or shipping address, as governed by their respective privacy policies.

11. Marketing and Communication

We may send you marketing and promotional communications via:

• Email
• Push Notifications
• WhatsApp or other instant messaging (IM) or Online chat platforms
• SMS

12. Data Sharing and disclosures

We value your privacy and limit the sharing of personal data strictly to what is necessary for providing and improving our services. Your personal information may be shared with the following trusted parties:

1. Service Providers
   • Processing Services: Used for the secure handling of payments and related financial transactions. These services may collect limited personal and transactional information as required to complete payments, in accordance with their respective privacy policies. The specific service provider may change over time.
   • Location, Mapping & Communication Services: Used to enable features such as location-based functionality, map displays, and live communication tools. Any data shared with these service providers is processed in line with their privacy policies and solely for delivering these integrated features. The specific providers used may be updated as needed.
2. Targeted Advertising
   We may share limited personal information with third-party service providers such as social media platforms, and marketing partners, to display hovee Rent advertisements, property links, or promotional content based on your preferences and past interactions. No unauthorized party is permitted to use your information.
3. Regulatory and Legal Disclosures
   We may disclose personal data to government authorities, law enforcement agencies, or other parties when required by law, or to protect safety, security, prevent fraud, or address legal issues. Such disclosures may occur without prior notice and only in accordance with applicable laws.
   
   
   • Important: We do not sell, trade, or rent your personal data to third parties for marketing or commercial gain. Any sharing is conducted strictly for legitimate business purposes, under appropriate confidentiality and data protection obligations.

13. Cross-Border Data Transfers

All personal data collected, processed, and stored by us ismaintained on servers located within India.
We currently do not transfer or store any personal data outside the territory of India.
If, in the future, cross-border data transfers become necessary to support our operations or service delivery, such transfers will be carried out in full compliance with theDigital Personal Data Protection Act, 2023,and any applicable rules or government notifications, ensuring that your personal data continues to receive an equivalent level of protection.

14. Sub-Processors and Cloud Infrastructure

We engage trusted cloud service providers for hosting, backups, and monitoring.
All sub-processors are evaluated for compliance and bound by confidentiality agreements consistent with the DPDPA 2023 and IT Rules, 2011

15. Data Retention and Deletion

Data of active users will be retained for the duration of their use of the services. For inactive users, data will be retained for a period of three (3) months following the date of inactivity. Not with standing the foregoing, data may be archived and retained for up to six (6) months where required for legal, tax, regulatory, or audit purposes, or for the resolution of disputes. Upon expiry of the applicable retention period, all data will be securely deleted or destroyed using industry-standard methods to ensure it cannot be recovered or reconstructed.

16. Response Timelines

If any further extension requirement will be communicated to the customer via available means of Tenancy Requests, queries, Tenancy enrolment mutual ratings have no responding time limit and all above is subject to user active subscription

17. Data Security Measures

We employ robust organizational and technical measures to ensure the protection, confidentiality, and integrity of user data. These measures include, but are not limited to, the following:

• Network Security : Implementation of firewalls, virtual private networks (VPNs), and intrusion detection and prevention systems (IDS/IPS) to safeguard against unauthorized access and network-based threats.
• Access Control : Enforcement of role-based access controls (RBAC), multi-factor authentication (MFA), and the principle of least privilege to restrict data access to authorized personnel only.
• Encyption : Use of secure encryption mechanisms for data storage, transmission, and backups to protect sensitive information from unauthorized disclosure.
• Secure coding practices : Adoption of secure development practices including vulnerability scanning, code reviews, and periodic penetration testing to identify and mitigate potential risks.
• Regular Audits: Conduct of regular internal and external security assessments and audits to evaluate and enhance the effectiveness of implemented security controls.
• Links to Third Party Websites: Our website may contain links to other websites operated by third parties independent of us. These third-party websites have separate and independent privacy policies. Therefore, we are not responsible or liable for the content and activities of these linked sites.

18 Cookies and Tracking

We use API-based tracking mechanisms to monitor platform performance, analyze user interactions, and enhance the overall user experience, including features such as nearby property recommendations. The data collected through these APIs is limited to technical and usage-related information and is used solely for service improvement and optimization purposes.

A cookie banner and consent management mechanism will be implemented in future updates to ensure transparency and compliance with applicable data protection laws.

19. Cookies and Tracking

In using the Website, you acknowledge the inherent security risks associated with transmitting data over the internet. Your use of the Website is therefore at your own discretion and risk. To the extent permitted by applicable law, the Company shall not be liable for any unauthorized access, disclosure, or loss of information resulting from errors in transmission, security incidents caused by third parties, or circumstances beyond the Company's reasonable control.
If the Company becomes aware of any breach involving your information, it will notify you in accordance with applicable legal requirements and will take reasonable steps to mitigate the impact of such a breach.
The Company also takes reasonable measures to safeguard your Personal Information offline, as described in this Privacy Policy. Access to your Personal Information is limited to employees, agents, partners, and third parties who reasonably require such access to deliver the Services. However, the Company is not responsible for the confidentiality or security practices of partners or third parties that fall outside the scope of the Company’s contractual obligations, subject to applicable law.

20. Legal Basis for Processing

We process your personal data under the following lawful bases as per the Digital Personal Data Protection Act, 2023:

• Consent:When you voluntarily provide your information.
• Contactual Neccessity:To provide you the services you request.
• Legitimate Interests : For auditing, performance analysis, and service improvement.
• Legal Obligation:When required to comply with applicable Indian laws.

21. Your Rights Under Indian Law

Under the DPDPA 2023, you have the right to:

• Access and obtain a copy of your personal data.
• Request correction or deletion of inaccurate data.
• Withdraw consent for data processing.
• Lodge complaints with the Data Protection Board of India (once established).

Requests may be made by contacting us

22. Contact Information

For privacy-related inquiries, requests, or complaints, contact:
Shersi Communication Private Limited
Email:support@hoveerent.com
Address:Ground Floor, 12, Flat B, BS Groups, Gopal Street, Chennai, Tamil Nadu, 600026, India.

23. Dispute Resolution, Arbitration, and Jurisdiction

In the event of any dispute, difference, or claim arising out of or relating to this Policy or the use of the platform, the parties shall first attempt to resolve the matter amicably through mutual discussions

If the dispute remains unresolved within thirty (30) days, any civil or commercial dispute arising under this Policy shall be referred to and finally settled by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be conducted by a sole arbitrator, mutually appointed by the parties. The seat and venue of arbitration shall be Chennai and the proceedings shall be conducted in the English language. The arbitral award shall be final and binding on both parties.

Not with standing the foregoing, any dispute involving criminal offences, data breaches amounting to statutory violations, or matters requiring intervention of governmental or regulatory authorities (including but not limited to the Data Protection Board of India, CERT-In, or law enforcement agencies) shall not be subject to arbitration and shall fall under the exclusive jurisdiction of the competent courts and authorities in Chennai, India.

Each party shall bear its own costs of arbitration, and the arbitrator’s fees shall be shared equally unless otherwise determined in the award.

We reserve the right to change this policy at any given time.

24. Acknowledgment

By using our Service, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy and consent to the collection and processing of your data in accordance with applicable Indian laws.